Process Overview
Important note: If you are using a custom (BYOD) SIM card or an AT&T SIM card for 4G connectivity on the DV4, or DV6 devices, it is essential to contact Rosco Customer Service with your SIM card and APN information prior to installation. The APN must be added to your company profile in RoscoLive (RL) so that it appears in the Installer app dropdown menu. Once the APN is added under your company profile, it will be accessible for all future installations.
Follow the below steps:
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Open the Installer App
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Go to the Network Settings page
3. Select the network type - either Cellular or Wi-Fi.
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Cellular (recommended for fleet deployments)
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Wi-Fi (if installing in a fixed location with stable Wi-Fi access)
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- Select the APN that is configured on your RoscoLive profile. .
Important Notes:
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The APN must already be added to your company profile in RoscoLive (RL).
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Only APNs configured in RL will appear in the Installer App.
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Fleet Managers and partners cannot add APNs directly.
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Only Rosco Customer Service Representatives can add custom APNs in RL.
If your APN does not appear in the list:
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Do not proceed with installation.
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Contact Customer Service with:
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SIM card provider
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APN string
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Any additional carrier configuration details if any.
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Once Customer Service adds the APN in RL:
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It will automatically populate in the Installer App drop-down.
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It can be reused for future installs without repeated setup.
Why This Process Matters
Previously, AT&T orders required manual APN pre-provisioning before shipment. This approach:
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Was inefficient
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Introduced operational risk
With the new APN configuration capability in RL:
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Pre-provisioning is no longer required
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APNs can be added upon request
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Installers will simply need to select the correct APN during setup
This creates a more scalable and lower-risk deployment process.