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      FAQ

      Frequently asked questions about RoscoLive

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      How do I create a RoscoLive account?

      In order to have an account in RoscoLive, you must first create a purchase order. You can visit our store page here or contact our sales team for more information here.

      How do I install my cameras?

      In order to install a camera into your RoscoLive company, you must first download our Installer App for your mobile device. The RoscoLive Installer App is available on both iOS and Android and can be found by searching "Rosco Installer App".

      After downloading the app, you will then login using your RoscoLive user credentials or create a new Installer account, enter your Company Key, and you can then begin installing your cameras into your company.

      Please see the following topics for more information:

      Why am I not seeing my events on RoscoLive?

      There could be several reasons events are not being seen on your Events page in RoscoLive. Begin by following these steps to check which reason it could be:

      1. Check that your camera has the correct Profile Settings applied - If your camera has a profile that has the event you wish to view disabled, you will need to update the profile and enable the event in order to begin receiving those events on RoscoLive.
      2. Check that your camera is connecting to RoscoLive - If your camera is not connecting to RoscoLive, it will not be able to upload event video.
      3. Check the Quarantine page from the Events page for events being sent to quarantine - Events that are being triggered too frequently will be sent to the Quarantine page instead of the Daily Events page. More information on the Quarantine page can be found here.
      4. Check that your camera has an SD card inserted during operation - Without an SD card, the camera cannot capture any recordings and will not have any video available to upload for an event.
      5. Check that your camera is installed properly and has no issues powering on and remaining powered during operation - If your camera's power or ignition connection is not secured properly, this can lead to unexpected power off or power-cycling during normal operation which can result in gaps in recording.
      6. Check that your camera does not have any errors present during operation - If there is an issue on your camera, the red or yellow LED lights will remain on during operation. This may indicate there is some issue with your camera that is preventing it from properly recording and must be addressed as soon as possible.

      For further assistance, please contact RoscoLive technical support.

      Why am I unable to live stream my camera?

      There could be several reasons you are unable to live stream a camera in RoscoLive. Begin by following these steps to check which reason it could be:

      1. Check that your camera is connecting to RoscoLive - If your camera is not connecting to RoscoLive, it will not be able to live stream any video.
      2. Check that your camera is installed properly and has no issues powering on and remaining powered during operation - If your camera's power or ignition connection is not secured properly, this can lead to unexpected power off or power-cycling during normal operation which can result in interruptions in live streaming.
      3. Check that your camera does not have any errors present during operation - If there is an issue on your camera, the red or yellow LED lights will remain on during operation. This may indicate there is some issue with your camera that is preventing it from being able to live stream and must be addressed as soon as possible.
      4. Check that your network firewall settings allow for the proper RoscoLive network traffic through for live streaming - If you are accessing RoscoLive from a network that has strict network traffic restrictions in place, this may result in the firewall blocking certain RoscoLive network endpoints resulting in the issue of being unable to live stream. See the section below for more information.

      For further assistance, please contact RoscoLive technical support.

      Network Firewall Configuration

      Sometimes, the firewall for the network you are accessing the internet from will block certain traffic related to the operation of RoscoLive and cause some features, mainly live streaming, from functioning properly. You can easily test if this is the case by connecting to another network outside of the one you are having issues with and seeing if you can live stream successfully. If you are able to live stream successfully in another network then this means the firewall is blocking traffic needed for the add-in. Please consult your router settings or contact your IT networking team to apply the firewall filters.

      The firewall must whitelist the following in order to allow the appropriate traffic for the RoscoLive add-in:

      • [*.]roscolive.com
      • Ports 80 , 443, and 8080

      I am a Geotab customer, how do I integrate RoscoLive into my Geotab database?

      For information about integration into Geotab, please see the following guide: How to install RoscoLive add-in for Geotab